Sellers must adhere to the following guidelines:

• Provide accurate, detailed product descriptions including ingredients, expiration dates, and usage instructions
• Upload clear, unedited photos showing the product from multiple angles
• List authentic products from legitimate manufacturers only
• Set fair prices aligned with market values
• Maintain accurate inventory counts
• Ship items within the promised timeframe using appropriate packaging

Seller Obligations:

• Maintain valid business licenses and permits where required
• Comply with all applicable cosmetic regulations
• Provide accurate contact information
• Respond to customer inquiries within 24 hours
• Honor the stated return policy

Buyer Obligations:

• Be at least 18 years old to make purchases
• Provide accurate shipping information
• Make timely payments through approved payment methods
• Report any issues within 48 hours of delivery

All products must meet these requirements:

• Factory-sealed and in original packaging
• At least 12 months before expiration at time of sale
• Include batch numbers and manufacturing information
• Comply with FDA and local regulatory requirements
• Include safety warnings and ingredient lists in English
• Be stored according to manufacturer specifications

We reserve the right to request authentication documentation and remove listings that don't meet our standards.

Our 14-day return policy covers:

• Unopened products in original packaging
• Items that differ significantly from their description
• Damaged or expired products
• Counterfeit items (must be reported immediately)

Return Process:

1. Submit return request within 14 days of delivery
2. Receive return authorization and shipping label
3. Ship item back within 5 business days
4. Refund processed within 3-5 business days of receipt

The following are strictly prohibited:

• Counterfeit or replica products
• Expired or nearly expired cosmetics
• Opened, used, or tampered products
• Products without proper labeling
• Prescription-only skincare products
• Products containing banned ingredients
• Recalled products
• Homemade cosmetics without proper certification
• Products with misleading claims

Our dispute resolution process:

1. Submit detailed complaint with evidence
2. Both parties have 48 hours to respond
3. Platform mediates resolution
4. Decision made within 5 business days

We reserve the right to suspend accounts during investigations and permanently ban users who violate our terms.

For assistance:

• Customer Support: Available 24/7
• Report Safety Issues: Immediate response within 4 hours
• Authentication Queries: Response within 24 hours
• Business Inquiries: Response within 48 hours